Client Policy

Client Policy & Service Guidelines

Thank you for choosing Prestige School of Protocol. To maintain a high standard of professionalism and ensure a consistent experience for all clients, the following policies apply to all bookings.

1. Booking & Payment
All services must be booked in advance through the designated booking system. Full payment is required to secure your appointment or event date. Sessions are not confirmed without payment.

2. Punctuality
All sessions begin and end at the scheduled time. If you arrive late, your session will still conclude at the originally scheduled time out of respect for other clients.

3. Cancellations & Rescheduling
A minimum of 72 hours’ notice is required to reschedule a session.
Cancellations made with less than 72 hours’ notice are non-refundable.

4. Professional Boundaries
To provide the highest level of service, all client relationships are maintained within a professional context. Communication and services are conducted through official channels only.

5. Pricing & Discounts
All pricing is fixed and reflects the quality and structure of the service provided. Discounts are not offered outside of officially announced promotions.

6. Scope of Services
Services are provided as outlined at the time of booking. Additional requests outside the agreed scope may require a separate booking.

7. Respect & Conduct
A respectful and professional environment is expected at all times. Services may be declined or discontinued if this standard is not upheld.

8. No Informal Sessions
All consultations, advice, and guidance are part of structured, paid services. Informal or unpaid sessions are not provided.

9. Agreement
By booking a service, you acknowledge and agree to these policies.

Thank you for your understanding and for valuing a professional, structured experience.